Customer Care
Jewelry Care
As much as we know you want to wear your pieces all the time, we do not recommend sleeping in, showering in, exercising in your Christina Greene jewelry. Additionally, many beauty products like perfume, hair spray and lotions can cause discoloration or tarnishing of the metals. Our long necklaces especially need to be treated with extra care as to not be stretched or pulled. Always use the clasp if you are wrapping any styles. Store your jewelry in a soft cloth or the pouch provided away.
We suggest using our Jewelry Cleaner on our jewelry pieces and pieces from home.
Jewelry Repair
All jewelry from Christina Greene is handmade from high-quality materials and semi-precious stones that are meant to last. We understand that sometimes jewelry does break. Jewelry purchased from Christina Greene may be repaired free of charge within the first 6 months of purchase. After that, a repair fee will be charges. This fee starts at $15 and is dependent on level of damage. We do not accept repair requests on items purchased from a retailer other than Christina Greene. To request your repair click the link below:
Once repaired, we will ship the item back to the address originally provided. Please allow a minimum of 30 business days for a repair.
Questions or Concerns
If you have any questions or need additional photos, please contact customer service at info@christina-greene.com. You may also call or text us at 832.803.9152, and we will try our best to answer any questions.
Shipping
All items from Christina Greene will be mailed within 2 days of your purchase. Please note that special requests will take longer. You will receive a shipping confirmation with tracking information once shipped.