ACCOUNTS

How do I create an account?

To create an account, click here.

 

How do I login to an existing account?

To login to your account, click here. Alternatively, you can access your account on desktop, select the person-shaped icon in the upper right corner of our website header. On mobile, log in to your account by clicking the menu icon in the upper left corner of your screen and selecting “Account” at the bottom of the menu that appears.

How do I recover my password if I’ve forgotten it?

To reset your password, click here and select “Forgot Password” from within the password box. Complete the recovery process by entering your email address associated with your account on the page that opens and click “recover.” We will instruct you on next steps from there.

I don’t remember my account login. How can I find out?

Please contact us here with the name on your account and we will help you recover this information.

How do I delete my account?

We’re sorry to hear you are no longer interested in having an account with us. Please email info@christina-greene.com with the email address associated with your account. We will be happy to remove this information for you. Please note, we will still email you order confirmations and receipts should you decide to purchase from us again.

CUSTOMER SERVICE

How do I get in touch with customer service?

Our team is happy to assist you. Please email us here with details about your service need. You may also call or text us at 832.803.9152. Please include the order information in the email or have your order information on hand at the time of your call. 

ORDERS

Will I receive an order confirmation after I place my order?

Yes, we will send an order confirmation to the email address provided at the time of your order that will include your order number. If you did not receive this confirmation within 24 hours of your order being placed, please contact info@christina-greene.com with your name, billing address, and phone number.

When will I receive shipping confirmation?

We try to ship all of our orders within 2 business days. Please note, during high volume times of year or on national holidays, orders may take a little longer to process. Once your order has shipped, we will email you with a shipping confirmation and tracking number for your purchase. 

Can orders be changed or cancelled after they are placed?

We understand that sometimes accidents happen and the incorrect item or size is ordered. We will make every effort to cancel or update your order if it has not shipped. Please contact us as soon as you realize a change is needed by calling 832.803.9152. Unfortunately, once an item has shipped we are unable to make any changes or cancel the order.

 

Can my order be gift wrapped?

Yes, we offer gift wrapping on every order for $3.99. Our wrapping is high quality in our signature turquoise color and sealed with a beautiful white ribbon. To have your order gift wrapped, select “add to cart” from the “Would you like to add gift wrapping” box at the bottom of the cart page before selecting checkout. You may also add a handwritten note for your gift in the “note” section at checkout. If you'd like to add gift wrap to you cart prior to checkout you may also click here.

Can I pick up my order in stores?

Yes, you can pick up your order from our boutique location in Houston, TX.  Please note, you must live in Houston to select this option. Store pick-up is not available through our site from any of our wholesale partners. If store pick-up is selected at checkout, you will receive an email within 1 business day to let you know when your order is ready for pick up.

Visit Us
1317 South Voss Road
Houston, TX 77057

Store Hours
Monday-Friday: 10 AM - 6 PM
Sunday: 10 AM - 3 PM

Do you offer discounts, sales or coupon codes on your jewelry collection?

We offer 10% off your first purchase when you sign up for our email list. By subscribing to our email newsletter, you will also be the first to know when we offer sales or special pricing on our collection. You can sign up for emails at the bottom of our homepage. Our Fine Jewelry collection is excluded from all sales, promotions, coupon codes, and discounts.

Excludes our Colores Collective x Christina Greene Turquoise Bucket Bag, Fine Jewelry collection, and Saturday Silks Rodeo Scarf. Previous orders and sales, including those made at the Houston Rodeo, cannot be price matched for any promotions.

Can I use more than one discount on my order?

Only one discount can be applied to an order. This includes sales, promotions, and coupon codes.

Excludes our Colores Collective x Christina Greene Turquoise Bucket Bag, Fine Jewelry collection, and Saturday Silks Rodeo Scarf. Previous orders and sales, including those made at the Houston Rodeo, cannot be price matched for any promotions.

 

Do you offer price adjustment on orders?

We do not offer price adjustments on any order after it has been placed including those purchase at the Houston Rodeo.

SHIPPING

Do you offer free shipping?

Christina Greene offers free shipping on any order over $250. 

How quickly will my order be shipped after I place it?

Orders will be shipped within 2 business days of placement. Please note, during high volume times of year or on national holidays, orders may take a little longer to process. Once your order ships, we will email you with a shipping confirmation and tracking number for your purchase. 

Can I change the shipping address on my order after it’s been placed?

If your order has not shipped we are able to update your shipping address. Please call us at 832.803.9152 or email info@christina-greene.com to ensure we are able to update this for you as soon as possible after your order has been placed.

What shipping options are available?

We offer several shipping options-- learn more about our shipping timelines on our Shipping page. Please consult our shipping timetable on the shipping page to find the right option for your needs.

 

Do you offer expedited shipping?

Christina Greene is pleased to offer expedited shipping through USPS and Fedex. If expediting shipping, we would recommend choosing one of Fedex’s shipping options at checkout to ensure prompt arrival. Orders placed before 12 PM CST with Next Day or Two-Day shipping will ship on the same business day. Note, if placed after 12 PM CT or during the weekend, your order will ship on the next business day.  Learn more about our shipping options on our Shipping page.

What are your holiday shipping deadlines?

See our holiday shipping deadlines at the bottom of our shipping page.

Can shipping on my purchase be insured?

We partner with Route Shipping to offer our customers insurance options on their purchase and shipment to protect your purchase in the event it is lost, stolen, or damaged during the shipping process. Learn more here. To insure your order, toggle the shipping protection switch to “on” above the “checkout” button in your cart.

 

What if my order was lost, stolen or damaged in transit?

If you purchased insurance for your order through our Route Shipping program, you can click here to file a claim. If you did not purchase insurance, but would like to report an issue with your order, please contact us here with details about your experience.

PAYMENTS

What payment types do you accept?

We accept Visa, MasterCard, Discover, and American Express as well as ShopPay and Amazon Pay. We also partner with AfterPay which allows customers to pay in 4 easy installments over time. To learn more information on AfterPay, click here.

RETURNS

What is your return policy?

To return or exchange an item, the item must have been purchased from Christina-Greene.com or our Houston store, as well as  be unworn, in its original condition, and have all original tags and parts attached. Submit your return request via this form and we will send a return label to the email address associated with the order. All returns must be sent back within 14 days of the order being received. The cost of this label will be deducted from your refund. Please note, all sale items, custom items, items purchased at trunk sales, our fine jewelry collection and gift cards are final sale and may not be returned for a refund or store credit.

For information on returning items purchased at a trunk show or trade event, see our full return policy here.

What is your holiday return policy?

Holiday gifts purchased between November 1, 2024 and December 25, 2024, that are not final sale, may be returned for exchange or store credit before January 15, 2025 if accompanied by a receipt. We will only accept returns for items purchased from Christina-Greene.com or our Houston retail location.

To submit your return request, click here. Once your request is approved, we will send you a return label and deduct the cost of the label from your refund. Please note, all sale items, custom items, items purchased at trunk sales, our fine jewelry collection and gift cards are final sale and may not be returned for a refund or store credit.

 

Which items are considered final sale?

All sale items, custom items, items purchased at trunk sales, items in the fine jewelry collection, and gift cards are final sale and may not be returned for a refund or store credit.

Can I return final sale items?

Final sale items are not eligible for returns, refunds or exchanges.

How long will it take for my refund to be processed?

Once we have received your return and confirmed it is in line with our return policy, your refund will be processed within 3-4 business days. You will receive an email confirmation at the time of refund.

PRODUCTS & CARE

Can I visit your store?

Yes! We are located at 1317 South Voss Road, Houston, TX 77057

STORE HOURS
Monday-Saturday: 10 AM - 6 PM
Sunday: 10 AM - 3 PM

Do you have trunk shows coming up in my area?

We do trunk shows and trade shows throughout the year. Keep up to date on these events here.

Do you sell gift cards?

Yes, we do offer Christina-Greene.com e-gift cards valued from $25 to $1000. Purchase a gift card here. All gift card sales are final.

How do I care for my Christina Greene jewelry?

We do not recommend sleeping, showering, or exercising in your jewelry pieces to ensure they remain pristine. Avoid contacting your jewelry with lotions, soap, or cleaning products of any kind (other than those meant for gold plated jewelry) as these can damage our designs.

When traveling with or storing your jewelry, we recommend placing them individually in a soft jewelry storage pouch. When wrapping your necklaces, we recommend clasping them to ensure they do not knot or tangle.

Learn more about caring for your jewelry here. See more about cleaning your jewelry below.

How do I clean my Christina Greene jewelry?

We recommend using cleaner meant for jewelry and gems. Our signature cleaning solution will work best for your needs. Shop it here.

Do you offer repairs on your jewelry?

All jewelry from Christina Greene is handmade from high-quality materials and semi-precious stones that are meant to last. We understand that sometimes jewelry does break. Jewelry purchased from Christina Greene may be repaired free of charge within the first 6 months of purchase. After that, a repair fee will be charges. This fee starts at $15 and is dependent on level of damage. We do not accept repair requests on items purchased from a retailer other than Christina Greene. To request a repair, please click here.

WHOLESALE INQUIRIES

I’m interested in carrying the Christina Greene jewelry collection, how do I get in touch?

Thank you for your interest in our jewelry collection! You can inquire about wholesale opportunities here.

 

I have a wholesale account and would like to place an order.

Please access your account here.

MEDIA & COLLABORATIONS

How can I get in touch regarding press opportunities or collaborating with Christina Greene jewelry?

Thank you for your interest in featuring our jewelry collection. Please fill out this form or contact media@christina-greene.com and we will get in touch with you about the opportunity.